Refund and Return Policy

Refunds & Return Policy

Because our food is freshly prepared and perishable, we do not accept returns or exchanges on food items once they have been prepared, picked up, or delivered.

Refunds

A refund, replacement, or other appropriate resolution may be considered if:

• You received an incorrect item.

• A paid item was missing from your order.

• Your food was damaged or unsuitable when received.

• You were charged incorrectly.

• Chulla Express was unable to fulfil your paid order.

Please report any order issue as soon as reasonably possible. We may ask for your order number, contact information, and photographs of the affected items to help us review the request.

Change of Mind

We cannot provide refunds simply because a customer changes their mind or no longer wants an item after preparation has begun.

Similarly, individual taste preferences, spice preferences, or ordering the incorrect item generally do not qualify for a refund where the item was prepared correctly according to the order.

Approved Refunds

Where a refund is approved, it will generally be processed to the original payment method. The time required for the funds to appear in your account may depend on your bank or payment provider.

Need Help With an Order?

Please contact Chulla Express at (905) 828-0699 or visit Contact Us and have your order details available so our team can assist you